Frequently Asked Questions

Light-sensitive conditions such as lupus, photophobia, migraines, albinism, certain eye conditions, and treatment-related sensitivity may be relevant. A diagnosis or symptom does not automatically qualify anyone. You must identify at least one condition or symptom during intake, and an independent licensed provider decides whether the available information supports clinical documentation.

In many cases, useful documentation includes your name, the treating professional or facility information, and the condition or symptoms involved. For a surgery-related issue, a letter on the facility's letterhead confirming that you received treatment may help. Requirements vary by state and by individual case, so contact MyEyeRx if you are unsure what to provide.

MyEyeRx is the consultation and referral coordination partner for this site. It supports intake, scheduling, payment administration, and follow-up. MyEyeRx and this website do not make clinical decisions; those decisions are made by independent licensed providers.

Timing depends on document completeness, provider availability, whether more information is needed, and any separate state or agency process. No review, certificate, or agency-processing time is guaranteed.

The intake begins online. An independent provider may be able to review the matter remotely, but may request additional records, a conversation, or an in-person evaluation when clinically or legally appropriate.

Submitting an intake form or making a payment does not guarantee clinical approval, issuance of documentation, or acceptance by an agency. Payment and refund questions are handled under the posted refund policy, and billing concerns may be reviewed case by case. A $25 refund processing fee applies to ALL refunds, regardless of the reason; call (734) 338-8453 before paying to confirm you have everything needed and avoid it.

No website, coordinator, or provider can guarantee how an officer, court, installer, insurer, or government agency will interpret or accept documentation. North Carolina requirements can change. Verify current rules with the appropriate North Carolina authority before changing vehicle tint.

Permitted tint placement and light-transmission levels depend on current North Carolina law and any applicable exemption. Clinical documentation is not installation advice and does not authorize tint beyond what the law or issuing authority allows.

Information may be processed by MyEyeRx and service providers used for intake and customer management, payment processing, hosting, and independent clinical review. Stripe processes payment-card data; the site does not intentionally store full card numbers. See the privacy policy for details and avoid sending sensitive medical records through ordinary email unless specifically instructed through an appropriate channel.

Contact MyEyeRx at 734-338-8453 or Tory@myeyerx.net. Support can explain the intake and documentation process, but cannot give medical or legal advice or promise an outcome.